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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

763 Reviews

Pulman Volkswagen Sunderland, Approved Used Vehicle - Very satisfied, i was kept up to date and offered refreshments up on arriving at pulmans. Very satisfied. They kept me up to date with personal videos and let me decide a date and time to pick up my vehicle. Very satisfied, i was talked threw everything step by step and any questions where answered and explained clearly. Steve Young, one of the staff at Pulmans Sunderland, was very friendly, offering me refreshments up on arrival, he showed me around the car, clearly explained the T&Cs, took me out on a test drive and explained how things such as finance worked and give me different options of how id like to set it up. I was kept up to date with personal videos and emails and it was over all a nice experience

Pulman Volkswagen Sunderland, Approved Used Vehicle - A great example of how to do the sales job correctly. Steve Young kept fully informed at all times making for a nice smooth exchange of my cash and your car, great car, much better service than V.W. 's sister company Audi Wearside who are total rubbish as is Coopers of boldon, good body shop but crap car salespeople. It would be nice if other sales staff and other garages were so professional at treating the customer correctly rather than trying to ram a car down the customers throat