Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!
Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.
It was the attitude of the two staff members, Chris Herrman and Andrew Bell. Both were courteous and thoughtful, and went out of their way to be helpful, without being pushy. As a woman, I normally hate going to a garage to look for a car, salesmen are usually patronising and assume I don't know anything (and actually, I know quite a lot!), they make silly comments like do I like the colour (the last thing I would worry about), and the size of the boot so I can fit in all my shopping (yeah, top priority,not). In reality, I'm focused on economy, reliability, engine performance, and resale value. So usually I get patronised and spoken down to. Neither Chris nor Andy did this at all, they sensibly made the assumption that I'm not a ditsy female and that I don't need my husband's permission to spend my own money. I can't speak highly enough of them, and hope that all the sales people in the branch are just as good. What could the Retailer have done to make your service experience even better?
I liked all aspects of the service I received from Pulman Volkswagen. I felt that the customer service I received was excellent and I was kept up to date with regard to the delivery of my car. I would definitely recommend Pulman Volkeswagen to friends and family and will certainly be attending again in the future. Steve Young, the salesman, was very friendly and helpful and provided excellent customer service throughout.