Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

I was extremely satisfied with the whole process of purchasing my new car. In particular, I liked the product knowledge and clear explanation given by Steve Young (Sales Executive). He was extremely helpful and explained all aspects of the new vehicle to my satisfaction. He used an iPad for visual impact, which was extremely helpful when making my final decision. Excellent! The showroom is always bright, clean, cheerful and feels very welcoming. Overall, an extremely pleasant experience.

The whole experience was fantastic. My sales executive, Steve Young, was brilliant. From the beginning I felt like the service I was given was totally personal to me, at no point did I just feel like another customer, everything felt special. I never once felt pressurised by my sales executive, I felt he was always totally genuine and really cared about what I wanted from buying my new car. I loved receiving the update videos, these really added to the special quality of the service. I felt I was given all the advice and information I needed. The whole experience was really enjoyable and totally above my expectations of what I thought the process of buying a new car would be like. I would recommend Pulman (Sunderland) to anyone.