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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Sunderland, Aftersales Department - Nothing more than top rate service. I was so pleased. However on the down side my free service turned out to be very expensive as my wife dropped me off to collect my vehicle. She fell in love with a new VW Up so I bought it for her. Call me romantic or what ? Service reception staff and car sales staff .......excellent as usual. Polite and efficient staff Full report provided all green and no work required. Excellent service Excellent treatment from start to finish, made to feel welcome, coffee and very good service.

Pulman Volkswagen Sunderland, Aftersales department - I frequently decline the cleaning, outside and inside because I am pushed for time. On this occasion, that was not the case and the car came back in showroom standard The team at Pullman Sunderland went miles out of their way to help me. The fault on my vehicle, leading to breakdown, was unusual making diagnostics difficult and time consuming. Despite the car not being booked in for such a repair, the team at Sunderland excelled themselves, pulled out all the stops and had me back on the road in record time The team at Pullman Sunderland went miles out of their way to help me