Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

815 Reviews

Pulman Volkswagen Sunderland, New Vehicle - Everything was ready within good time, fantastic service. Helpful advice, everything was explained very well and easy to understand. I was able to look at a range of different cars and I am very happy with the one that I have purchased. I was kept in the loop all the way through the process. Brilliant communication service. Staff were extremely helpful throughout and I would happily use your services again.

Pulman Volkswagen Durham, Aftersales Department - I was driven home shortly after I dropped off my car for servicing and then the car was delivered to my home address when the service was complete. The work was completed in the time specified. Complimentary drink offered on arrival was a nice touch, though I didn't take up the offer. Car was driven to my house at the end of the service rather than me being picked up from my house and being taken to the garage to collect my car. The car was cleaned very well. The email with the inspection report was useful. The initial problem with the service plan was dealt with quickly and resolved by a member of staff who kept me well informed. Easy booking process and service went as expected including courtesy transport to and from the garage. Good communication and was kept well informed