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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Sunderland, New Car Sales - The process was flawless from start to finish - and thorough communication explaining what would happen and when ensured I was happy. Excellent product knowledge and details of how features could benefit me. Test drive was good, and didn’t feel rushed. I was buying a stock car, but would have preferred the silver wheels rather than black, and the retailer managed to sort this - meaning I got the exact car I wanted - all with no fuss. Excellent customer service. Communication was first class throughout. I was really pleased with Pulman and would recommend them. I could not fault the way I was treated. The retailer and salesperson delivered on time and everything went to plan. I felt comfortable throughout

Pulman Volkswagen Sunderland, New Car Sales - The representative helped me choose the right car for me. He devoted his time and knowledge. I have had clear advise and explanation on which car is best for me within my budget although it's slightly beyond but the car is worth it. I was offered a test drive and closer look on cars requested or suggested. The communication was clear and well explained however I wish I had the choice to choose my own registration number rather than be given it without a choice as I know with new car most retailers give buyers few options to choose from. Apart from the website crushing twice while I tried to fill in this satisfaction questioner just wanted to add I am giving 5 stars to overall experience. I been treated with patience and friendliness. Been offered beverages throughout the whole purchase process even for my son on the last day of picking the car. He certainly enjoyed the hot chocolate and huge cookie. My son has autism but your colleague was perfect with him. My son keep asking to come back and say hello. But I am sure it's only an excuse to have the special treatment ?