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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, New Car Sales - I would really like to mention the salesman's name, Scott Jenkins, as he is a credit to your company. He told us to ring him at anytime if we had any queries. I did ring him twice (no problem with the car, more my understanding of the technology) and he was patient and explained what I needed to do. Our salesman was very professional but also very understanding of our needs. Nothing was too much trouble to him.

Pulman Volkswagen Durham, New Vehicle - All very well organised. Good general atmosphere: professional, clean, good experience. I just thought there is so much stuff printed out - maybe this could be organised more efficient, so use less paper etc? Excellent service. Efficient, professional, fast, could not have been better. Super friendly and helpful salesperson Malcolm Galston. I was pleased I could get the car just a few days later - he sorted all problems for me.