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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, New Vehicle - Everything went smoothly from the test drive through explaining all the advantages to getting my car earlier than expected. They echoed my own research so was perfectly happy. They were happy for me to test drive wherever I wanted. Dean Wymer advised different types of roads with varying levels of traffic. Was given all the terms and conditions and let me know that they had obtained a car earlier than expected. Very friendly staff with knowledgeable answers to all questions. They made the experience very enjoyable. Very friendly staff, knowledgeable and willing to listen to my requirements.

Pulman Volkswagen Durham, New Vehicle - We were directed to a special parking space without having to ask or get out of the car and everything was ready for us. The sales person was very informative and knowledgeable. We were kept informed every step of the way and the app was also very handy. Friendly staff, very knowledgeable, offered us a coffee, explained everything we needed to know and followed up with an email offering help and advice if we needed it. What more could we ask for. Excellent service all round. We had a lovely friendly sales person who treated us with kindness and respect.