Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!
Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.
Pulman Volkswagen Durham, New Vehicle - We were directed to a special parking space without having to ask or get out of the car and everything was ready for us. The sales person Chris, was very informative and knowledgeable. We were kept informed every step of the way and the app was also very handy. Friendly staff, very knowledgeable, offered us a coffee, explained everything we needed to know and followed up with an email offering help and advice if we needed it. What more could we ask for. Excellent service all round, We had a lovely friendly sales person who treated us with kindness and respect.
Pulman Volkswagen Sunderland, New Vehicle - From the first visit to the showroom there was no pressure from your salesman. I was kept well informed throughout the whole experience. I wasn't sure exactly what car I was looking for when I first visited the showroom. The salesman took the time to show me the whole range and helped me to settle on the perfect family car. The use of technology to keep us informed was fantastic. The videos etc were great to keep us updated.