Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!
Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.
Pulman Volkswagen Sunderland, New Vehicle - Staff were extremely helpful and Stephen spent a lot of time with me deciding on the right car and the right deal. I like that it was the same person who dealt with me for the whole process. Excellent service. Very friendly and helpful, quick responses to emails
Pulman Volkswagen Durham, New Vehicle - Salesman Malcolm was extremely knowledgeable about all aspects of the car, its specs and options, and answered my questions fully and informatively. The only minor glitch was that I was persuaded to take out GAP insurance on the basis of the car's purchase price without the £4000 scrappage allowance. Five days after the sale I was told that the scrappage allowance was regarded by VW as further discount. This rendered the insurance considerably less attractive. I did, however, receive a full refund without quibble when I decided to cancel the insurance. The test drive confirmed my previous decisions about the car and its specs and in fact convinced me to upgrade to the Nav version. All negotiations were conducted in a friendly and fair manner, and I felt I was getting a competitive deal.