Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!
Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.
Pulman Volkswagen Durham, New Vehicle - It was flawless from start to finish, in fact the vehicle arrived about 8 weeks early, which wasn't a problem. The salesman who initially delt with my order, prior to moving to another role within the company, listened to my requirements and was able to steer ( no pun intended) to my eventual choice of model. I understand the particular model and spec I wanted would have been very difficult to get a hold of for a test drive so I think the salesman got as near to it as he could. I was kept informed at each stage, and the staff were very attentive and patient with my enquiries
Pulman Volkswagen Durham, New Vehicle - Laura Kelly, who looked after me from the start was an excellent sales adviser. She was friendly, efficient and really nice to deal with. She really understood how excited I was about getting a new car and the video she sent me of my car when it arrived at the garage was a brilliant idea. She also videoed me 'unwrapping' my new car which again I thought was a lovely touch. She called me the day after I bought the car to see if I was happy with everything. I'm really happy with the treatment I received and would be happy for my comments to be passed on to Laura.