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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, New Car Sales - I have dealt with the same employee at VW Pulman for the past 6 years so Chris Taylor really understands our needs but continues to ask the right questions to make sure our needs are updated. The experience was very easy and professional. Smooth from start to finish.

Pulman Volkswagen Sunderland, Approved Used Vehicle - I had a clear idea what I wanted, and everything proceeded smoothly, promptly, and to the time frame outlined at the original visit. I was taken carefully and thoroughly through the changes to the new Up as compared with my previous model. didn't need a test drive, as the new car is to most intents and purposes the same as the one I was trading in. the whole thing was done in 2 visits - the one where I went to ask about trading in my existing Up and replacing it with its current equivalent the only other visit was to collect the new one - all done in 5 days