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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

763 Reviews

Pulman Volkswagen Sunderland, New Vehicle - Car was ready at time agreed , paperwork completed without problems . The specification of the car was fully explained . We were treated as a valued customer . The salesman Paul Souter was very polite , friendly and helpful .

Pulman Volkswagen Sunderland, New Vehicle - Very clear correspondence between myself and Mike. Kept me up to date with how my order was processing. Salesman, Mike, was excellent and have honest advice throughout the process. I always felt he was giving me the full in formation and not just trying to get the biggest sale as other dealerships had tried to do with me in the past. Consistently felt very comfortable. Always offered hot drinks and refreshments. Given plenty of time to go away and think about my decision. Treated fantastically throughout. Never felt pressured about anything. Always felt like the salesman was being very honest and got me the best deal I could find.