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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

763 Reviews

Pulman Volkswagen Sunderland, New Vehicle - From the moment of my first enquiry to taking possession of my new vehicle everything was dealt with professionally by the Sales person Barry Dawson. I was informed from the outset that a new Polo model was about to come onto the market but I opted for a current model because of the saving and discount offered. The model I choose was explained fully to me in comparison to the model I was part exchanging. I asked for and was given a test drive in a similar model to the one I was interested in and was impressed with the performance. I also looked at the Polo Beats model but was put off by the fact it did not have a spare wheel. I was treated very well by the staff I came into contact with especially Barry Dawson who is a credit to PulmanVW. He explained everything about my purchase clearly and answered all my queries.

Pulman Volkswagen Sunderland, New Vehicle - Very well organised every aspect of the documentation and licensing of the new vehicle was taken care of. Also the same for the vehicle going in part exchange. I had nothing to do it was all taken care of at the dealers. The new car was all prepared and waiting and Barry went through the technical details of the car with me, he also set up my phone so that it was paired with the car. He couldn't have done more or have been more helpful. That's why I stayed with Pulman Volkswagen, because of the customer care and service that they provide. Barry Dawson our sales consultant was extremely helpful giving us lots of information and then leaving us to make up our minds. No pushy sales consultants just very helpful, friendly and informative. Not pushy but helpful friendly and courteous. Made sure that we were comfortable offered us a drink and listed the various options and offers.