Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

803 Reviews

Pulman Volkswagen Durham, Aftersales Department - All works explained on collection. Excellent hospitality whilst waiting for work to be finished. Great surroundings in on site café with high quality food and drinks. The showroom was well organised and manned. All processes were carried out smoothly. Excellent reception and waiting areas. Greeted on arrival and free refreshments provided in onsite café with free Wi-Fi throughout. All the people I came in contact with were friendly, courteous and efficient. Everything was carried out as requested and the car was cleaned before return

Pulman Volkswagen Sunderland, Approved Used Vehicle - Treated very professionally but in friendly manner. Service very efficient. Excellent customer service very helpful and efficient. Just very satisfied feel Emma went extra mile for me. Very happy staff professional friendly and approachable Picked up and dropped off to garage which was huge help Efficient fast service Felt Emma listened to my needs and delivered accordingly