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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, New Vehicle - Everything happened as was discussed. I knew exactly what the process would be. Was given time to look at all options and never put under any pressure by Jamie. My needs were at the forefront of the discussion. Email info was very helpful and kept me abreast of developments/timings etc. The whole experience was very professional and I always felt valued. Very courteously. Always made to feel a valued customer.

Pulman Volkswagen Durham, New Vehicle - Car delivered on time as expected - kept in process loop by the helpful sales person, Dean Wymer. All questions answered appropriately. Test drive immediately proved I had made a good choice of vehicle. The invoice a little difficult to understand as car price discounted under a sales promotion but trusted advice and information given by Dean. Car well worth its price. Initial requested vehicle colour not available in 5 door model but an alternative paint sample was advised - this did not disappoint as the car looks stunning in its metallic blue colour . Car delivered on time as requested. Sales, Sales Management and Reception personnel very helpful, friendly and approachable.