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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Sunderland, Approved Used Vehicle - I originally wanted a grey colour so my advisor checked to see if any in this colour (within my price range - were soon to become available or in stock) - due to this not being available I decided on a different colour, but appreciated that the effort was put in to try satisfy my original criteria. Communication was very good, I was constantly kept in the loop with Paul my advisor and he helped sort the deal we received, very very quickly and efficiently.

Pulman Volkswagen Durham, Approved Used Vehicle - Very easy to understand the process and always returned emails. Very speedy delivery and organisation . Couldn’t ask for more. We returned to Pullman’s as this is the 4th car we have now bought as your salesman Mick Stones has always looked after us really well and given us the exact car we have always wanted . First class service and customer care . A very professional and fair garage that I would always recommend. Thank you