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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, Approved Used Vehicle - The salesman Jamie Carfoot advised us against the car we originally went to look at as it was an older model that worked out more expensive. We ended up with a brilliant car at a great price. Great service, lovely car

Pulman Volkswagen Durham, Approved Used Vehicle - The team knew that we were arriving in the morning and welcomed us as soon as we stepped out of our taxi. Having found the car on the internet, my initial contact with the dealer was by e-mail and telephone. I agreed to purchase the car after being sent a personalized video by the sales representative James Earnshaw. We traveled to Durham by train and collected the car on the morning of the 19th of December. The car was immaculate, had been MOT'd and serviced prior to out collection. I had, in fact, decided to purchase the car immediately after seeing it on Pulman's web-site. I very much liked the wood-finish of the interior trim. It was also replacing a Volkswagen Passat (which I had earlier sold privately) so we knew very much what to expect. There was no aspect of our experience with Pulman that I could critcize.