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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, Approved Used Vehicle - Sales Advisor recognised this would be my fourth consecutive Passat Estate and tailored her advice around that - very astute. Vehicle transfer and collection arranged at mutually agreed times. The spec of Passat I wanted wasn't available at the dealership but was sourced and acquired on my behalf. Kept in the loop at all stages. All staff very friendly and knowledgeable.

Pulman Volkswagen Durham, Approved Used Vehicle - Everyone was very friendly and Dean our salesman did his very best to ensure we got the best deal. Everything went very smoothly the only slight gripe was the maps and more went missing but dean arranged fir this to be ordered and I picked it up next day Dean asked the right questions to see what car would suit me at a manageable price. He took time to explain all the products and wasn’t pushy at all. Dean asked all the right questions on my first visit to check what my needs were we looked at polos and ups, but it was the hi up that I really wanted. I wasn’t sure I could afford it as mine is the second car but Dean worked out a deal that worked. Dean sent me e-mails Andretti my first visit explaining how finance worked and a video of the car I was interested in. It was easy to contact Dean after sale agreed to ask any questions Each time I visited Pullman I was offered a drink. On one occasion We even got a little mince pie. The finance was explained in simple terms and we picked the option that suited our circumstances Dean ensured car was checked over and was perfect for collection