Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

815 Reviews

Pulman Volkswagen Durham, New Car Sales - the advice & service was fantastic and very professional from James Earnshaw. we attended the garage twice in a week and were treated very nicely & provided with breakfast & coffee . we were provided with the advice we needed as weren't sure what to do about purchasing exactly what we were looking for. we were informed the process of the car (ie the car had been registered ) so we could ahead with insuring it .

Pulman Volkswagen Durham, New Car Sales - Professional, knowledgeable and efficient Organised, efficient, knowledgeable and always professional. The process of changing my car was seamless. Advice on model due to previous mileage and use. Professional advise tailored to my specific needs. It is always a pleasure to deal with all staff at Pulmans. They are happy to help you with any query, no matter how small. It is a friendly environment which I am sure contributes to its success. My Sales Advisor Chris Taylor, had all the necessary information and paperwork prepared and understood by requirements. Thank you Pulman VW. Always informed of progress. A seamless process. Professionally efficient.