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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, New Vehicle - Car came within the time period salesman Craig gave. The specific car was not on display at that dealership but i had already test drove at another branch of Pulman. Pulman Durham pulled out all the stops to make sure i got the car i wanted on time and at a good price. The sales man Craig Hayes always replied to my emails promptly and could answer all the questions i had

Pulman Volkswagen Sunderland, New Vehicle - When I went to pick up my new car, I was really made to feel like a valued customer. I was so happy with the way everything was organised for me. Steven had definitely went the extra mile to make sure I was happy with my new car! I was given some great advice about the vehicles available and on offer which resulted in me deciding to purchase the car on the same day as I felt really happy about the deal I was getting. The test drive was great! Steven made sure I had plenty time to ensure I was happy with the car I was buying. Steven ensured I was kept up to date throughout the whole process. He was extremely helpful and also went the extra mile with personalised videos when my car had came into the garage. From the moment I walked into the garage I was made to feel so at ease and welcome. It’s such a lovely environment where you don’t feel pressured, Instead I was made to feel like a valued customer even though it was the first time I’d been in the Pullman garage. Steven Young was so welcoming and friendly from the moment I went to view the car. He really took his time to answer all of my questions and was extremely helpful.