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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Sunderland, New Car - Everything was done on time and I was updated with every process by Paul. I got my car from the sunderland branch and the customer service from Paul Souter was excellent. I received regular email updates from Paul and also videos of my car once it arrived which was a great touch to buying a car. I would like to thank Paul very much for helping me have a great experience of purchasing my first car. He is a credit to Volkswagen. I am very satisfied as the whole experience was seamless

Pulman Volkswagen Durham, New Vehicle - I was kept up to date via video, email and phone by Dean the sales person. First class professional service. Both my wife and I have bought many cars from the Pulman group over the years because of the service and customer care. The entire Pulman team are a credit to Mike Pulman as I was treat as a valued repetitive customer by all of the team that looked after me. Both my wife and I have been treated very well over the years.