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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

763 Reviews

Pulman Volkswagen Durham, New Vehicle - Very organised, my car was ready to collect very quickly with my registration plates on it. Very impressed. Fantastic service. Craig Hayes was very helpful and very proactive during the buying process. He helped me to make an informed decision about the vehicle I purchased and even assisted me with transferring over my private registration so it was on the new vehicle for collection. A fantastic experience made possible by Craig. My husband will be back when he is due a new car as will I. We have recommended this branch and in particular Craig Hayes to all of our family and friends. Communication was fantastic. Craig kept us well informed throughout every step of the process and was very reachable. Craig was always available at the end of the phone. I would like to thank Craig for the service he provided us with. After recent bad experiences (in other garages - not VW) he made us feel at ease as we were able to ask questions and purchase a car that really suited us. A fantastic salesman and asset to your team. Thank you. 5* service. Craig treat us with respect and really did understand what we were looking for.

Pulman Volkswagen Durham, New Vehicle - From the moment Jak spotted us the advice we received was spot on,very informative. It was nice that Jak remembered us and he had passed his expertise on to James. We always say we would never allow a salesperson to pressure us and that we wanted to buy a car and not leave till we did with a relaxed atmosphere. We were treated very well with cups of coffee, very respectful salesperson in James and a pleasant attitude