Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!
Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.
Pulman Volkswagen Durham, Approved used car - Just treated normally with a normal person-to-person type relationship; no pressure, no fawning, no 'yes sir, no sir'. Just refreshingly normal. My experience with other dealership sales people ranges from razor-sharp spivs to dodgy, which I can't stand. This was just normal, with no feeling of hidden agendas. All fell into place without any fuss. They knew what they were talking about. I deal with Scott Jenkins, who even came in on his day off to complete the sale to my time availability. Good lad to deal with, genuine and knows his stuff.
Pulman Volkswagen Durham, Approved used car - I did not have to wait long for someone to help me. My requirements were listened to and dealt with respectfully. My daughter was engaged appropriately in the discussions and I did not feel 'rail-roaded' by your salesman. Communication was excellent and when there was a slight delay in picking up the car, I was provided with a courtesy car. It tallied with my own research, where I had looked, and all my questions were answered with confidence.