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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Sunderland, Approved Used Vehicle - The salesman organised everything for us The salesman was very professional and answered all of our questions. The salesman provided the information we were looking for and let us test drive the vehicle we were interested in. Paul the salesman kept us informed at all times on the purchase of our vehicle. We were treated with respect and courtesy at all times as a valued customer and made to feel welcome. All the staff were pleasant and our purchase was straight forward from start to finish

Pulman Volkswagen Sunderland, Approved Used Vehicle - probably one of the best experiences, calm relaxed environment and genuinely nice staff. Mike was very friendly from the first day we meet him til the day of handover. Mike was a genuine salesman who didn't Harass us into a sale, like some other car dealerships! More then happy with our service received and car and will be recommending! Mike was very honest about any advice that was given and if unsure he asked another colleague. We seen this on numerous occasion, and it made us fell more confident about our purchase. Myself and husband knew what type of car we wanted, husband does a lot of research beforehand! We only had to look at the car which was just as described online and it was sold. Test drive was good, and a pleasant route