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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

801 Reviews

Pulman Volkswagen Durham, New Car Sales - From ordering my new car to very last minute when i collected my car was kept up to date, if i ever had any problems I rang the garage and they were solved very quickly and efficiently. Sales advisor, Neil Burnham, was exceptional from start to finish, explained everything to me, give me different options on my new car. The customer service given by certain member of your staff was exceptional, and to a very high standard which i appreciate very much, neil Burnham and a member of staff called jack were excellent from start to finish.

Pulman Volkswagen Durham, New Car sales - everything was organised great, was all quick and easy and i came put happy i received a lot of useful advice about which car i should go for, the best for fuel cost and insurance which helped me make my decision the person who sold me the car, James Earnshaw, couldn't have done a better job, everything was great, i've came out really happy with what i have got and hes made my first time buying a car much easier then what i thought it would be i was treated great, made my experience good, and helped my all lot