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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Sunderland, Approved Used Vehicle - nice relaxed atmosphere no pressure. cant fault the way things were organised completion date spot on time. there was no pressure from the advisor and all my questions were dealt with he did search until i was satisfied with my final purchase, nice relaxed atmosphere and i will return in the future. did not have test drive i know how well golfs drive i'm on my third now sales team spot on no very impressed with there knowledge. great sales person Paul Souter pulled out all the stops to get me the car i wanted everything explained without any problems. no complaints treated very well and they do a nice cup of coffee

Pulman Volkswagen Durham, Approved Used Vehicle - Very welcoming reception area , all staff friendly without being overbearing. Good friendly service & professional. Craig the salesman give good honest advice whist being friendly & professional. Test drive was good, using various roads & was about right in time wise. Kept me informed all the way. Happy with price I was paying for car & trade in for mine,everything explained about car & who things worked