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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, Approved Used Vehicle - The sales man Dean Wymer from the start of my experience with Vw Durham, was professional, courteous and efficient with the service he provided. He was able to deal with all my questions and provided a first class service. I would recommend any family member or friend to this garage if and when they are in the market for a new motor vehicle. Loved how the vehicle was presented to me undercover. The salesman took time to show me the interior and workings of my new vehicle. He connected up my iPhone to the Bluetooth and downloaded the Vw app required. Dean answered all my questions and made my buying experience so smooth and simple. I drove my new car away within 24 hours of seeing the advert on the website. I was purchasing a newer model of a Vw up that I had previousiously been the keeper of two. The salesman offered me a test drive but I didn’t feel it was necessary to test drive the vehicle. Afterall the vehicle I bought was a ex demonstrator with 16 miles on the clock.

Pulman Volkswagen Sunderland, Approved Used Vehicle - Friendly and relaxing chat. Very helpful nothing was too much trouble. Very helpful and informative salesman. Steve kept me fully informed right up to the handover of the car. Purchasing my car was made enjoyable by firstly Mike and then Steve who completed the sale.