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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, Approved Used Vehicle - Because all the staff were very friendly in particular Malcolm who we dealt with regarding the sale of our new VW Polo. They were organised to the finest details. Because Malcolm the salesman took onboard what we were looking for in a particular VW model, and gave us the advice on what vehicle would suit or needs the best. We were very satisfied as we test drove several vehicles prior to deciding exactly what model , engine capacity and style we wanted. Malcolm the salesman kept us informed from start to finish on all the aspects of the sale. There was a lot of paperwork to read and sign and he explained all these forms to our satisfaction prior to us signing them. All the staff at Pulman VW Durham were very friendly, helpful and very knowledgeable about the VW range of vehicles. In particular Malcom our salesman made us feel very comfortable, he could answer all the technical and any other questions we asked him .he always offered us a drink and the Cappuccino from the cafe was delicious !!!

Pulman Volkswagen Durham, Approved Used Vehicle - I was treated very well, no qualms or hindrances to complain about. the Salesman James Earnshaw answered every query and made buying my car a pleasurable journey. Excellent customer service and even brought the car up from another area of the country.. Very satisfied all queries were answered and followed up and kept me in the loop. I went in looking for the New Tiguan R-line however settled for the SEL and I am more than happy with it. This car was not test driven as I have previously been in one. Overall I am very happy with the way he car was sold, however it would have been nice for front and rear wind deflectors to be thrown in :) Thanks. James kept me up to date with regular calls and emails and even sent me a video of the car once it arrived at Pulmans in Durham. Overall I am very satisfied with the communications from this company. I would definitely return to Pulmans in the future and I would recommend any of my friends and colleagues who are looking to buy a new or used car to shortlist VW Pulmans in Durham.