Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!
Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.
Pulman Volkswagen Durham, New Vehicle - The car took longer than expected to be built and delivered, the dealership made sure once the car arrived it was ready very quickly. A testament to James Earnshaw in delivering good service. Great service and communication from start to finish. Everyone at the dealership was really friendly.
Pulman Volkswagen Sunderland, Aftersales - I was driven home after I delivered the car and then collected when the car was ready. My inconvenience during the whole experience was minimal. The car had been washed and vacuumed satisfactorily I experienced no problems whatsoever during the visit The service team were very courteous and professional and were aware of the work needing to be carried out on my vehicle. Staff were courteous, knowledgeable and respectful. The engineer responsible thoroughly examined the car and found no defects