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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, Approved Used Vehicle - I found James Earnshaw the salesman very helpful, patient and understanding he managed to answer all our questions and thrashed out a deal to suit both parties , he kept us in touch of what was going on all the way up to hand over nothing was a trouble. Having bought more cars than I can remember over the last 40 years I have experienced many ***** salesman as well as good ones to and I would just like to say James Earnshaw is there with the best ones well done James

Pulman Volkswagen Durham, Approved used Vehicle - I could never fault the customer service received especially from Mick Stones, absolutely top class service as always! Mick ensured the turn around in terms of getting the car to me once I had decided to purchase it was so fast I really was surprised. Test drove on Wednesday I drove my new car away on Friday afternoon. Mick can never do enough for you, excellent experience