Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!
Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.
Pulman Volkswagen Sunderland, New Vehicle - Everything went really smoothly and I didn't need to do anything myself apart from choose the car and sign the documents. Great organisation! Everything I was advised of was in great detail. The advice about the car and about my finance was clearly outlined and it helped a lot. I received phone calls from Paul, advising me of each and every step regarding the finance and where the car was, and when it would be ready etc. I was always in the know. I was just really happy with the process from start to finish! I could not fault Paul, he showed care towards my thoughts/queries and was always checking that I was happy or if I had any further concerns. More than 5 star. I could tell I was appreciated as a customer and I felt the care and consideration was second to none.