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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

815 Reviews

Pulman Volkswagen Durham, New Car sales - Accommodated our availability and organised with customer in mind. Abbi Didn’t try to up sell just listened to what we needed and wished to have. Fully test drove car appropriate roads and option to extend. Brilliantly updated throughout couldn’t fault. Excellent service on par with what I would expect from VW sales and fully felt that custom was welcomed and customer needs were part of the equation Treated as a priority updated throughout and understood our particular needs.

Pulman Volkswagen Durham, New Car sales - Appointment on time, sales exec very efficient. I got the vehicle I was interested in and good from first contact via email through to a discussion in showroom Sales understood my requirements and met them. Excellent, personal video of my car, numerous updates. Very relaxed but professional attitude from sales. No waiting, calls returned promptly and excellent communications via text/email. Polite and efficient sales exec, refreshments provided, numerous updates by phone and email.