Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

803 Reviews

Pulman Volkswagen Durham, Approved used car - Just treated normally with a normal person-to-person type relationship; no pressure, no fawning, no 'yes sir, no sir'. Just refreshingly normal. My experience with other dealership sales people ranges from razor-sharp spivs to dodgy, which I can't stand. This was just normal, with no feeling of hidden agendas. All fell into place without any fuss. They knew what they were talking about. I deal with Scott Jenkins, who even came in on his day off to complete the sale to my time availability. Good lad to deal with, genuine and knows his stuff.

Pulman Volkswagen Durham, Approved used car - I did not have to wait long for someone to help me. My requirements were listened to and dealt with respectfully. My daughter was engaged appropriately in the discussions and I did not feel 'rail-roaded' by your salesman. Communication was excellent and when there was a slight delay in picking up the car, I was provided with a courtesy car. It tallied with my own research, where I had looked, and all my questions were answered with confidence.