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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, New Vehicle - Salesman Malcolm was extremely knowledgeable about all aspects of the car, its specs and options, and answered my questions fully and informatively. The only minor glitch was that I was persuaded to take out GAP insurance on the basis of the car's purchase price without the £4000 scrappage allowance. Five days after the sale I was told that the scrappage allowance was regarded by VW as further discount. This rendered the insurance considerably less attractive. I did, however, receive a full refund without quibble when I decided to cancel the insurance. The test drive confirmed my previous decisions about the car and its specs and in fact convinced me to upgrade to the Nav version. All negotiations were conducted in a friendly and fair manner, and I felt I was getting a competitive deal.

Pulman Volkswagen Durham, New Vehicle - It was flawless from start to finish, in fact the vehicle arrived about 8 weeks early, which wasn't a problem. The salesman who initially delt with my order, prior to moving to another role within the company, listened to my requirements and was able to steer ( no pun intended) to my eventual choice of model. I understand the particular model and spec I wanted would have been very difficult to get a hold of for a test drive so I think the salesman got as near to it as he could. I was kept informed at each stage, and the staff were very attentive and patient with my enquiries