Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!
Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.
Pulman Volkswagen Sunderland, New Vehicle - Very clear correspondence between myself and Mike. Kept me up to date with how my order was processing. Salesman, Mike, was excellent and have honest advice throughout the process. I always felt he was giving me the full in formation and not just trying to get the biggest sale as other dealerships had tried to do with me in the past. Consistently felt very comfortable. Always offered hot drinks and refreshments. Given plenty of time to go away and think about my decision. Treated fantastically throughout. Never felt pressured about anything. Always felt like the salesman was being very honest and got me the best deal I could find.
Pulman Volkswagen Sunderland, New Vehicle - From the moment of my first enquiry to taking possession of my new vehicle everything was dealt with professionally by the Sales person Barry Dawson. I was informed from the outset that a new Polo model was about to come onto the market but I opted for a current model because of the saving and discount offered. The model I choose was explained fully to me in comparison to the model I was part exchanging. I asked for and was given a test drive in a similar model to the one I was interested in and was impressed with the performance. I also looked at the Polo Beats model but was put off by the fact it did not have a spare wheel. I was treated very well by the staff I came into contact with especially Barry Dawson who is a credit to PulmanVW. He explained everything about my purchase clearly and answered all my queries.