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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Sunderland, New Vehicle - I've bought quite a few VWs from Pulman and always receive exceptional service. Matty was very knowledgeable and friendly and really knew what he was talking about. This is the 5th VW I have purchased from Pulman/Mill and always receive excellent treatment. Matty has amazing customer care and he genuinely cares. He knew so much and any questions he answered and went out of his way to ensure complete satisfaction and explained the next steps clearly and he was very patient and caring. Exceptional service. That's why I've had so many cars from Pulman. I would also like to mention the new manager of Sunderland. Excellent staff all round. Thanks so much for being there. Exceptional service from Matty. His customer service skills are exceptional and I had been in customer service for 16 years in previous jobs.

Pulman Volkswagen Durham, Approved Used Vehicle - Fantastic service and experience. Very efficient and well organised. Very smooth handover. Great service and fantastic experience by sales women. The sales team were fantastic. Great service, brilliant car and superb knowledge and understanding. Great deal . Would highly recommend it