Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, New Vehicle - The car was ready & waiting & my old car taken in efficiently. I felt very looked after, all my questions were answered fully & the customer care I received was superb. James Earnshaw listened to what I had to say about my requirements for my new car he didn't just go through a list of features. He did give information on other features I had not listed as requirements but as he made reference to my requirements this showed he had listened to me as a customer. Not only James, but everyone at Pulman was friendly & helpful. This is the reason that my current car is the second I have purchased from you

Pulman Volkswagen Durham, New Vehicle - The car took longer than expected to be built and delivered, the dealership made sure once the car arrived it was ready very quickly. A testament to James Earnshaw in delivering good service. Great service and communication from start to finish. Everyone at the dealership was really friendly.