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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, Approved Used Vehicle - Very helpful but not over the top, made very comfortable and given time to choose but staff were also very good and we didn't stand waiting before we were greeted and helped. The staff were excellent and very knowledgeable. Excellent, arranged everything at our convenience. Excellent friendly service, made very comfortable. The salesman Mick Stones took time to ask and listen to what we wanted and gave us time to look at what we wanted. Everything was excellent. Made to feel very comfortable at each visit, he went out of his way to suit us, car was beautiful at hand over and full demonstration of car given at hand over. Excellent service.

Pulman Volkswagen Sunderland, New Car Sales - staff went out of their way to welcome us and give us helpful information. the car matched my needs and expectations. always courteous if there was a wait for some reason I was always informed and offered refreshment etc. always felt there was a nice personal touch and connection with the sales team members I dealt with.