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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Sunderland, Aftersales - I was driven home after I delivered the car and then collected when the car was ready. My inconvenience during the whole experience was minimal. The car had been washed and vacuumed satisfactorily I experienced no problems whatsoever during the visit The service team were very courteous and professional and were aware of the work needing to be carried out on my vehicle. Staff were courteous, knowledgeable and respectful. The engineer responsible thoroughly examined the car and found no defects

Pulman Volkswagen Durham, Aftersales Department - Brilliant I had no holidays left to bring the car in for service and the free call and collect service is first class. Valeting and cleaning service brilliant. Saved me a job thanks. Well organised fast efficient service and a very helpful company First class all round well done Pullman VW . You will definitely be carrying out my next service and mot even though I am a time served engineer myself. Used to always buy Fords but their service is not a patch on Pullman VW Value for money work carried out to a high standard