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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Sunderland, New Vehicle - Everything went really smoothly and I didn't need to do anything myself apart from choose the car and sign the documents. Great organisation! Everything I was advised of was in great detail. The advice about the car and about my finance was clearly outlined and it helped a lot. I received phone calls from Paul, advising me of each and every step regarding the finance and where the car was, and when it would be ready etc. I was always in the know. I was just really happy with the process from start to finish! I could not fault Paul, he showed care towards my thoughts/queries and was always checking that I was happy or if I had any further concerns. More than 5 star. I could tell I was appreciated as a customer and I felt the care and consideration was second to none.

Pulman Volkswagen Durham, Approved used car - I have been always been treated well as a customer of Pulman. Anything I wish to test drive is available within minutes, and even if the car is not available on site the sales team will always find a video or the specification details for me to enable me to make an informed decision on the car I am looking for. Communication is excellent. I always get out through to the sales person I want to contact, and if they are unavailable at that time, I leave a message on their answer machine, safe in the knowledge that they will contact me at their earliest convenience. This is my 3rd time buying a car from Pulman (twice for myself and once for my wife) and every time we look around other dealerships, we always feel reassured when we walk into the Pulman dealership that we will get the best car at the best deal for us. I cannot fault the friendly sales team, reception staff and mechanics. It's clear that the Pulman staff enjoy working there and this obviously transcends from the top down. It's always a pleasurable experience when buying from Pulman, so much so that I've already picked out my next car at Pulman in 3-4 years time. Thank you