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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, Approved used car - We were treated courteously by a very knowledgable salesperson, who helped us to choose a car best suited to our needs and budget. A 10mile test drive was helpful in confirming our choice of car. The salesman Mick Stones then sourced a low mileage car which we then bought. On handover he gave us a helpful resume of the main controls. He said we could phone or contact him at any time if we had any queries. Our car was ready, valeted, at the agreed time, and paperwork was completed quickly. Advice was detailed and comprehensive. Very satisfied with all dealings before, during, and after handover. Greeted and informed, without sales pressure

Pulman Volkswagen Durham, Approved used car - Scott was always polite. No pressurised selling. Sales person(Scott) very knowledgeable. I was given enough time to think about my new car. Things were explained very well and succinctly. I was delighted with my experience and my new car.