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Delivering a fantastic customer experience

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7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

763 Reviews

Pulman Volkswagen Durham, New Vehicle - What did you particularly like when buying your new vehicle?... We were treated with patience, tact and respectful politeness, which allowed us plenty of time to make the best choice for our needs, especially when we desired to change our minds on choice of a car. This means thanks to their wonderful attitude not only is have been enabled to go away with a car that we are thrilled with, but also feel we have made friends with the staff and James Earnshaw so that we will be dropping in again to see them and we thoroughly endorse their work.

Pulman Volkswagen Durham, New Vehicle - What did you particularly like when buying your new vehicle? Scott Jenkins was excellent throughout the whole process. He was professional, friendly and explained everything in great detail. It was a pleasure doing business with him and he is a credit to Pulman.