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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, New Vehicle - The vehicle was ready and available, with the specified model, on the day requested. I mention particularly James Earnshaw who handled my purchase from initial enquiry through to completion with knowledge and experience. Although this is not my first VW (I have had 4 previous models, and a Skoda) it is the first direct from Pulman and I am totally satisfied with the service given - even to a minor after sales issue which was tactfully handled - I was not aware the Tiguan had only one reversing light! Although this is my first VW experience with Pulman (I have used their Skoda dealership and a recall on a Passat) I am very happy with the sales experience. I am an older driver and at no time was I given the impression that the Tiguan might not be suitable. I was treated all the time as a mature and responsible adult which I can assure you is always welcome. Professionally at all times

Pulman Volkswagen Durham, New Vehicle - Organisation was excellent and everything was dealt with efficiently. Mark gave the information over exactly the way it was. It was fair and accurate. Pulman provide personal service and really do want to please their customers. Their approach is not pushy and they give a fair price straightaway without any of the usual salesman tactics. I think their approach should be adopted by other garages/salesmen that I have dealt with in the past. They could learn a lot from them. Mark was very pleasant and answered any questions willingly and accurately.