Delivering a fantastic customer experience

Latest Feedback

Daniel Hetherington
Pulman Volkswagen Sunderland, Aftersales department - Immaculate and offered loads but none taken. Efficient and organised not kept long with kids waiting. Great service and very accommodating with looking after children as well as me and my partner. With the use of the iPad. Cared for my needs and came away with car loved by the whole family.
Kevin Smith
Pulman Volkswagen Sunderland, Aftersales Department - The staff really made me feel as though I was the only person they cared about when I was there and helped me with my time constraints and other issues. Open and honest about prices and what was needed
Gordon Dixon
Pulman Volkswagen Durham, Aftersales Department - All staff very helpful and obliging. Always I have the car collected and I have had no problems in the last 13 years. As above no problems at all. no further comments. Car collected and delivered with free service as arranged with purchase of car and with no problems whatsoever.
A Peart
Pulman Volkswagen Durham, Aftersales Department - I had a waiting appointment as this is what I requested, service was done very promptly, all round great team at Durham. Cafe area is a real plus offer good quality resfreshment. Again staff are always willing to help, visiting the Durham branch is always a good experience. Always receive great service from the people in the Durham branch.
Shane McGuinness
Pulman Volkswagen Durham, Approved Used Vehicle - Very respectful and customer focused. Excellent organisation and communication. Salesman offered advice based upon my brief. All aspects were considered and offered, ie test drive, view car details, etc. Very good experience and would recommend Pulman.

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