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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

753 Reviews

Pulman Volkswagen Durham, New Car Sales - They did everything they said they would do. All stages were smooth and without issues. Advice was first class and very helpful. Was offered various test drives of different models. Nothing was too much bother. Enjoyed the whole experience. All questions were answered and car was ready for collection as promised. Sales person was always available for any queries I may have had. Best customer service I have received from any of your sales people. Made everything go through so smoothly without incident. First class service. Would recommend to friends and family.

Pulman Volkswagen Sunderland, New Car Sales - The process was flawless from start to finish - and thorough communication explaining what would happen and when ensured I was happy. Excellent product knowledge and details of how features could benefit me. Test drive was good, and didn’t feel rushed. I was buying a stock car, but would have preferred the silver wheels rather than black, and the retailer managed to sort this - meaning I got the exact car I wanted - all with no fuss. Excellent customer service. Communication was first class throughout. I was really pleased with Pulman and would recommend them. I could not fault the way I was treated. The retailer and salesperson delivered on time and everything went to plan. I felt comfortable throughout