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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

753 Reviews

Pulman Volkswagen Durham, New Vehicle - Arrangements for my visit were made, staff were expecting me at the arranged time, and time had been set aside for helping me to make my choice. The advice I was given was relevant to my situation. The advice I received was excellent. The salesman Craig Hayes that I was happy with the car I bought. He did not press me to buy a more expensive car, just a car that would suit my needs. I always feel that Pulman take care with their advice, and offer a friendly and professional service. I think Pulman provide an excellent service, by making a customer feel comfortable, supplying refreshment, and providing solid advice which is suitable for the customer’s needs. All members of staff were friendly, helpful, and knowledgeable.

Pulman Volkswagen Durham, New Vehicle - The retailer did all of the organising and handover for me. I was given clear answers by Mick Stones to all of my questions about the whole process, in a way that even I could understand! Yes, I was given a test drive the same day I walked into the showroom to make some enquiries and a new car. An excellent experience all 'round, from start to finish. I have recommended Pullman to my partner (who is going there to purchase a New Polo), as well as friends and family. I was treated very well. The whole process can be a bit confusing but I was guided through it carefully. I was also kept up to date on all stages of locating and delivery of the new vehicle.