Delivering a fantastic customer experience

Latest Feedback

Mr G Nixon
What did you particularly like when buying your new vehicle? ..........The way I was looked after brilliantly by Steve Young, as usual, third car I've bought from him.
Mr Jordan Blakey
What did you particularly like when buying your new vehicle?.................. I thought the speed in which I got the car was incredible. Paul was excellent with keeping me updated and informed. Paul also ensured it was a special occasion as it was my first car.
Mr Christopher Reay
What did you particularly like when buying your new vehicle? ..................The salesman was very helpful and friendly, making me feel comfortable when in the showroom. Nothing felt forced about customer service.
Mr M Scott
What did you particularly like when buying your new vehicle? ................What can I say, Elizabeth and myself thoroughly enjoyed the Volkswagen experience, having purchased many Vauxhall (shopping cars) and Audi motor cars (main family car) we were impressed from the start with the quality of service from the showroom staff and bold over by the Volkswagen product. We certainly intend to go to one car in the next few years and it will be a new family size Volkswagen without question. Elizabeth loves the Polo and now prefers to drive it in place of our Audi A4. Well done all at Pulman.
Mr Ian Lowes
What was it about the experience that made you extremely satisfied? ..............From first entering the showroom to leaving in my new car a few days later, I was treated with great courtesy. Nothing was too much trouble and I immediately felt well looked after. The friendly, professional and extremely knowledgeable salesperson guided me through every stage, explaining the finance arrangement clearly and concisely, and showed great knowledge when telling me about the features I could expect with my new car. He even stayed late on the evening I collected it! All in all, a very pleasurable experience. I never felt hurried or pressured into making a decision and, despite being very busy, your salesperson always took the time to make sure I was happy with every stage of the process. I have already recommended Pulman Volkswagen Sunderland to friends and will continue to do so.

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