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Delivering a fantastic customer experience

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7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

746 Reviews

Pulman Volkswagen Durham - May I just add, as may father's daughter and carer, that Malcolm responded very sensitively with regards to my father's hearing impairment and was mindful of his age and vulnerability,without being in any way condescending. Understanding the amount of information my father was processing, Malcolm even offered to come out to the house to go through it all in person so he wouldn't feel undue pressure in making this big decision. We are delighted for my sister and my father is relieved to know she has a beautiful safe new vehicle in which to transport her family. Malcolm is a great example of a dedicated and professional employee of whom you should be most proud. Thank you so much.

Pulman Volkswagen Durham - I found the service to be first class. Malcolm Galston was helpful and nothing was too much trouble. He took the time to research models and give accurate pricing so we could make an informed decision. It took several meetings and phone calls before we settled on our particular model but Malcolm always was patient and efficient in getting quickly back to us with new information. He met the exact time scale I needed for purchasing the car for my daughter and his preparation and explanation of all the many and varied features of the car was excellent at the handover stage. At every point his explanations were thorough and helpful.