Delivering a fantastic customer experience

Latest Feedback

Miss K Whitfield
The whole experience was fantastic. My sales executive, Steve Young, was brilliant. From the beginning I felt like the service I was given was totally personal to me, at no point did I just feel like another customer, everything felt special. I never once felt pressurised by my sales executive, I felt he was always totally genuine and really cared about what I wanted from buying my new car. I loved receiving the update videos, these really added to the special quality of the service. I felt I was given all the advice and information I needed. The whole experience was really enjoyable and totally above my expectations of what I thought the process of buying a new car would be like. I would recommend Pulman (Sunderland) to anyone.
Mr David Blake
The personal service I received from the start to finish. The information about the car and extras available to purchase. The deals were explained clearly and all the options available to me on certain models. Personal videos received about status of the car. Knowledgeable salesmen who only gave precise facts about the car and deals on offer. The VIP treatment on the handover day was above and beyond my expectations, they really went the extra mile to make it memorable and personalised to myself. A wonderful experience and a great car to boot.
Simple and uncomplicated sales process. Competitive price, good part-exchange price and contribution from Volkswagen.
Mr Trevor Wills
Knowledge of the salesman, was also very friendly. Didn't pressurise me into buying options I didn't want or need.
Mrs Dobbing
Myself and my husband have purchased several cars from Sunderland Volkswagen. We always deal with Steven Young. We both feel that our needs are understood, information we receive is relevant and there is no hard sell like other garages. Steven is extremely approachable and very knowledgeable, he goes that extra mile to deliver excellent first-class customer service, without being the usual smarmy car salesman!

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