Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!
Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.
Pulman Volkswagen Durham - What was it about the service experience at the Retailer that made you extremely satisfied?... There is a polite friendliness, with everyone eager to help. When I say eager to help, everyone is wide awake and looking to customers to offer assistance. This may appear to be normal and obvious but it isn't elsewhere. I would like to mention Michael Stones in sales, who we always go back to because of his attention and friendliness
Pulman Volkswagen Durham - What was it about the service experience at the Retailer that made you extremely satisfied?... I arrived at the appointment time, every member of staff was extremely friendly and welcoming. The courtesy car was ready and clean. The technician rang me at home to speak about a very minor issue he had with the car. The work was completed on time. When I collected the care it had had a very thorough valet and wash. The account was explained to be and confirmation that I understood all the charges and agreed them