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Delivering a fantastic customer experience

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7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

746 Reviews

Pulman Volkswagen Durham - What was it about the service experience at the Retailer that made you extremely satisfied?... From initial telephone contact to reception and return, the staff were all very friendly and attentive. Everything to be done/done was made very clear.

Pulman Volkswagen Durham - What was it about the service experience at the Retailer that made you extremely satisfied?... We'd had the initial service experience at Lookers Teesside and it was dreadful! So bad in fact, we had lost all faith in Volkswagen and vowed never to buy Volkswagen again. Lucky for us, we had purchased a service plan, which was transferable to Pulman. WHAT A DIFFERENCE!!! Every single member of their team, even the girl who I initially spoke to about booking in, was professional, helpful and gave the impression that they were happy to go that little bit further, the reason we chose Volkswagen initially!