Delivering a fantastic customer experience

Latest Feedback

Laura Carroll
Pulman Volkswagen Sunderland, New Vehicle - Very quick process and constant communication. Knowledgable dealer, very helpful and answered all questions that I had. Would highly recommend Pullman and my dealer Paul who helped every step of the way. Excellent customer service. Excellent customer service
Stuart Stangroom
Pulman Volkswagen Sunderland, New Vehicle - I'm a dedicated VAG buyer and this is my 4th car from the group. However, unlike the local Audi dealers, there's no pompous attitude in my local VW dealership and I had no hesitation in contacting them first to discuss my next car. First Class service every time
Eric Brown
Pulman Volkswagen Sunderland, New Vehicle - Car was ready at time agreed , paperwork completed without problems . The specification of the car was fully explained . We were treated as a valued customer . The salesman Paul Souter was very polite , friendly and helpful .
David Wood
Pulman Volkswagen Sunderland, New Vehicle - Very clear correspondence between myself and Mike. Kept me up to date with how my order was processing. Salesman, Mike, was excellent and have honest advice throughout the process. I always felt he was giving me the full in formation and not just trying to get the biggest sale as other dealerships had tried to do with me in the past. Consistently felt very comfortable. Always offered hot drinks and refreshments. Given plenty of time to go away and think about my decision. Treated fantastically throughout. Never felt pressured about anything. Always felt like the salesman was being very honest and got me the best deal I could find.
Peter Dunn
Pulman Volkswagen Sunderland, New Vehicle - From the moment of my first enquiry to taking possession of my new vehicle everything was dealt with professionally by the Sales person Barry Dawson. I was informed from the outset that a new Polo model was about to come onto the market but I opted for a current model because of the saving and discount offered. The model I choose was explained fully to me in comparison to the model I was part exchanging. I asked for and was given a test drive in a similar model to the one I was interested in and was impressed with the performance. I also looked at the Polo Beats model but was put off by the fact it did not have a spare wheel. I was treated very well by the staff I came into contact with especially Barry Dawson who is a credit to PulmanVW. He explained everything about my purchase clearly and answered all my queries.

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