Delivering a fantastic customer experience

Latest Feedback

Anthony Hutton
Pulman Volkswagen Sunderland, New Vehicle - Very well organised every aspect of the documentation and licensing of the new vehicle was taken care of. Also the same for the vehicle going in part exchange. I had nothing to do it was all taken care of at the dealers. The new car was all prepared and waiting and Barry went through the technical details of the car with me, he also set up my phone so that it was paired with the car. He couldn't have done more or have been more helpful. That's why I stayed with Pulman Volkswagen, because of the customer care and service that they provide. Barry Dawson our sales consultant was extremely helpful giving us lots of information and then leaving us to make up our minds. No pushy sales consultants just very helpful, friendly and informative. Not pushy but helpful friendly and courteous. Made sure that we were comfortable offered us a drink and listed the various options and offers.
Valerie Wood
Pulman Volkswagen Sunderland, New Vehicle - Everything went very smoothly as always. Always been given excellent advice choice and the best deals available. I have been coming to the garage now for 15 years and always see your sales person Steve Young due to the good service and excellent deals he has always provide me and my husband
Marie McCarty
Pulman Volkswagen Sunderland, New Vehicle - I've bought quite a few VWs from Pulman and always receive exceptional service. Matty was very knowledgeable and friendly and really knew what he was talking about. This is the 5th VW I have purchased from Pulman/Mill and always receive excellent treatment. Matty has amazing customer care and he genuinely cares. He knew so much and any questions he answered and went out of his way to ensure complete satisfaction and explained the next steps clearly and he was very patient and caring. Exceptional service. That's why I've had so many cars from Pulman. I would also like to mention the new manager of Sunderland. Excellent staff all round. Thanks so much for being there. Exceptional service from Matty. His customer service skills are exceptional and I had been in customer service for 16 years in previous jobs.
Lee Hauxwell
Pulman Volkswagen Durham, Approved Used Vehicle - Fantastic service and experience. Very efficient and well organised. Very smooth handover. Great service and fantastic experience by sales women. The sales team were fantastic. Great service, brilliant car and superb knowledge and understanding. Great deal . Would highly recommend it
Michael James
Pulman Volkswagen Sunderland, Approved Used Vehicle - Sales staff and car is exactly what we wanted. Prompt service very pleasant staff Why did you say that about the overall advice you received? Mike Simpson, was honest, friendly and professional and I would recommend Pullman Sunderland to everyone and would like to say thank you to all concerned

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