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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

753 Reviews

Pulman Volkswagen Durham - What did you particularly like when buying your new vehicle?... Very friendly, approachable and happy staff, did not feel threatened in any way by Mick Stones. I had two cars in mind to choose from and was guided, but not coerced, into my final choice. Options were given at all times, nothing seemed a problem. I was surprised by how timely my car was available for collection. A friend informed me that she had to wait six weeks for her new vehicle from a different company. I cannot fault the whole process, from walking into the shop to coming out with my car, it was all stress-free.

Pulman Volkswagen Durham - What did you particularly like when buying your new vehicle?... This is the third vehicle we have bought from this dealer and are very consistent with there service. There was no pressure from James Earnshaw to buy and they were all very helpful and understanding. They were also able to answer questions we had about the vehicle